Frequently Asked Questions

Shipping is charged at a fixed rate based on your selected delivery method and destination. The final cost is shown clearly at checkout before payment.

Yes. UK orders qualify for free standard delivery when the order total is £45 or more. Free delivery is applied automatically at checkout where eligible.

At the moment, free delivery is available for UK orders only. EU orders are shipped at a flat rate, which is shown at checkout before payment.

Delivery times depend on the shipping option you select at checkout. Standard delivery typically takes 2–3 working days, while express delivery usually arrives within 1–2 working days.

We currently ship within the UK and to selected EU countries, including France, Germany, Netherlands, Belgium, Spain, Ireland, and Italy. Available options are shown during checkout.

We accept all major debit and credit cards, as well as PayPal. Both options are available at checkout for secure payment.

Yes. You can enter a separate shipping address during checkout if your order needs to be delivered to a different location.

To ensure accurate delivery and pricing, your postcode must match the selected country. Orders with mismatched address details may be rejected at checkout.

Yes. Returns are accepted within 30 days of delivery, provided items are unused, in original condition, and returned in their original packaging. Please contact us before returning any item.