Terms and Conditions

Welcome to ArcadeStickLabs (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website arcadesticklabs.co.uk (the “Site”) and the purchase of any products offered through it (“Products”).

By using this Site, you agree to be bound by these Terms. If you do not agree, please do not use this Site.

1. Use of the Site

You agree to use the Site for lawful purposes only and in a way that does not infringe the rights of, or restrict or inhibit anyone else’s use of, the Site.

2. Product Information and Orders

We make every effort to ensure that product descriptions, images, and prices are accurate. However, minor variations may occur. All orders are subject to availability and acceptance.

3. Payments

Payments are processed securely via trusted payment processors such as Stripe and PayPal. We do not store full payment details on our servers.

4. Shipping, Delivery and Customs

Orders are dispatched to the delivery address you provide. Delivery times are estimates only and may vary depending on location, courier, customs processing, and other factors outside of our control.

For international orders, you are responsible for any customs duties, import taxes, VAT, handling fees, clearance charges, or other charges applied by your country’s customs authority or delivery provider. These charges are not included in the product price or shipping cost unless clearly stated otherwise at checkout.

ArcadeStickLabs has no control over these charges and cannot predict the exact amount that may be due. If you are ordering from outside the United Kingdom, we recommend checking with your local customs office before placing your order.

If an international order is refused, returned, delayed, or abandoned due to unpaid customs charges, import duties, taxes, or failure to complete customs clearance, we are not responsible for any resulting loss, delay, or additional cost. Any refund issued in such cases may exclude shipping costs, return shipping fees, customs charges, and any other costs incurred.

5. Returns & Refunds

Please refer to our Returns & Refund Policy for details on how to return or exchange products.

6. Limitation of Liability

To the fullest extent permitted by law, ArcadeStickLabs shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our Site or Products.

7. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date.

8. Contact Us

For questions about these Terms, please contact us at [email protected].