Returns & Refund Policy

At ArcadeStickLabs, we take pride in the quality and craftsmanship of our arcade products. However, if you are not completely satisfied with your purchase, this Returns and Refund Policy explains your rights and our procedures for returns, replacements, and refunds.

1. Eligibility for Returns

You may request a refund within 48 hours of receiving your order. To be eligible for a refund:

• The item must be returned in unused condition and free from any signs of wear, modification, or physical damage.
• All original packaging, cables, and accessories must be included.
• Requests submitted after 48 hours of delivery may not be eligible for refund or exchange.

2. How to Request a Return or Refund

To initiate a return, please contact our support team at [email protected] within 48 hours of receiving your order. Please include your order number, full name, and a brief description of your reason for return.

Our team will review your request and provide instructions on how to return the product safely.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to the original payment method.

All refund transactions are securely handled via Stripe or PayPal, depending on how you originally paid. If a dispute has already been opened through one of these platforms, your refund will be handled directly through their resolution process.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Products returned after the 48-hour window.
• Items showing any signs of physical damage, misuse, or tampering.
• Custom-built or modified products specifically tailored to your request.
• Digital goods or downloadable items.

5. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the damage and packaging. We will assess the issue and provide a replacement or refund if appropriate.

Please note: ArcadeStickLabs is not liable for any damage that occurs during shipping or transit. Responsibility for such damage lies with the courier, and claims must be made directly to them where applicable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] within 48 hours of delivery.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval, please check with your bank or payment provider. Processing times can vary between financial institutions.

If you still haven’t received your refund, please email us at [email protected].

8. Contact Us

For any questions about returns, refunds, or disputes, please contact us at [email protected]. We aim to respond to all inquiries within 24 hours.